Gyroid Terms and Conditions

Last updated: 15 November 2026

1. About these terms

Gyroid is a trading name of Industrial Printworks Pty Ltd (ABN 71 696 809 551), based in NSW. In these terms "we", "us" and "our" mean Industrial Printworks Pty Ltd trading as Gyroid. "You" means the person placing the order, buying a gift card or joining Gyroid Members.

These terms apply when you get a quote, place an order, join Gyroid Members or buy or use a Gyroid gift card. By placing an order you agree to them. The version of these terms on our website when you place an order is the one that applies to that order.

2. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms takes away or limits those rights. If anything in these terms seems to, the Australian Consumer Law wins.

3. Quotes, prices and payment

• All prices are in Australian dollars and include GST.
• Our instant quote tool prices your part from your file and the settings you choose. The price shown when you pay is the price you pay. If our quote tool gets it wrong, that's on us.
• If you change your file or settings after the price is shown, the price is worked out again and you'll see the new price before you pay.
• Each order includes a setup fee, shown in your quote. There is no minimum order.
• Postage is priced live for your postcode and shown before you pay.
• Express orders cost 50% more for the parts and are shown as such in the quote.
• Payment is by card through Stripe. We never see or store your card details.
• If you ask for a price check instead of paying straight away, nothing is charged until you approve the price we send you.
• If we send you a payment link, the price in the link is the price you pay.

4. Your files

You own your files. Uploading a file to us doesn't transfer any ownership to us.

You promise you have the right to print it. When you upload a file you promise that you own it, or that you have permission from the owner, to have it printed. You also promise that printing it won't break any law or anyone else's rights (for example copyright, trade marks, registered designs or patents).

What we use your files for. You allow us to use your files to:

• quote and print your order
• keep them so you can reorder later
• test and improve our quoting and printing, inside our business only.

We don't sell your files, share them with anyone outside our business or publish them. If you want your files deleted, email us and we'll delete them, except where we need to keep a record by law.

We can say no. We can refuse to quote or print any file, for any reason. If we refuse after you've paid, we refund you in full.

5. What we will and won't print

We'll print anything that's legal. We won't print weapons or weapon parts, including any firearm part, prohibited weapon or anything designed to be used as one.

If we receive a file for a weapon or weapon part, we will cancel the order, refund you in full and delete the file. We don't keep these files for any reason. Where the law requires, we will report it to the police.

6. Your design and our printing

We print what's in your file. We don't check your design for strength, fit or suitability unless you ask us to in writing and we agree.

FDM printing has limits. Parts are made layer by layer. Visible layer lines, small variations in size and finish, and minor marks where supports were removed are normal and are not faults.

Tolerances. If a part needs to meet a particular size or tolerance, put it in the order comments before you pay. If you've done that, we're responsible for meeting it. If you haven't, we print to your file as supplied.

Design problems. If a part fails or doesn't fit because of your design (for example walls too thin, the wrong tolerances, the wrong scale or the wrong material for the job), that isn't a fault in our printing. If you want it reprinted, you pay for the reprint. This doesn't apply if you specified the tolerance in your order comments and we didn't meet it.

7. Making and dispatch

• Standard orders are dispatched within 3 to 5 business days after payment.
• Express orders are dispatched within 2 business days after payment.
• These are our normal times, not guarantees. If we're going to be late, we'll let you know.
• We email you a tracking number when your order is dispatched.
• The parts are yours, and your responsibility, once they're delivered to the address you gave us.
• If a parcel is lost or damaged in the post, contact us. For damage, send photos of the parcel and the part, as we need proof of the damage. We'll then sort it out with the carrier and reprint or refund.

8. Cancelling an order

You can cancel for a full refund at any time before printing starts. Email us with your order number.

Once your order is on a printer it's being made just for you, so you can't cancel it because you've changed your mind. This doesn't affect your rights under the Australian Consumer Law if something is wrong with it.

9. Faults, refunds and returns

No change-of-mind refunds. Every part is made to order, so we don't offer refunds or returns if you change your mind, order the wrong thing or no longer need it.

If there's a fault in our printing, email us your order number and photos of the problem. Then:

• Minor fault: we'll reprint the part, or refund you if we can't.
• Major failure: you choose a reprint or a refund.

We may ask for the faulty part back. If we do, we'll pay the return postage.

Problems caused by your design are covered in section 6, not here.

10. How you use your parts

We don't test parts for load, heat, chemical or UV resistance, food contact, vehicle use, medical use or safety-critical use. Unless you tell us in writing what a part is for and we confirm it's suitable, it's up to you to decide whether a part is right for how you use it.

11. Our liability

To the extent the law allows:

• we're not liable for any indirect or consequential loss (for example lost profits, lost time or damage to other things) arising from a part or how it is used
• our total liability for an order is limited to the amount you paid for that order.

This section doesn't limit your rights under section 2 or any other right that the law says can't be limited.

12. If your file breaks someone else's rights

If someone makes a claim against us because a file you supplied breaks their rights (for example a copyright or trade mark claim), you agree to cover our reasonable costs and losses from that claim. This only applies to the extent the claim was caused by your file and not by anything we did.

13. Gyroid Members

Gyroid Members is coming soon. The full rules will be published here before the scheme opens.

14. Promotions

From time to time we run promotions, such as $0 setup on reorders of a file you've printed with us before. Each promotion has its own conditions, which we'll show with it. A promotion only applies while it's running.

Reorder promotion. While a reorder promotion is running, a signed-in member who reorders a file we've printed and dispatched for them before pays $0 setup on that order. Every file on the order must be a repeat. If the order includes any new file, setup is charged as normal. There's no minimum order. A $0 setup order still earns print credit. The promotion only runs between the start and end dates we announce.

15. Gyroid gift cards

• Gift cards can be bought for any amount from $20 to $500.
• Each gift card is valid for 3 years from the date it is bought. The expiry date is shown on the card.
• There are no fees after purchase.
• Gift cards are sent by email as a code, with a printable A5 card.
• Anyone can use a gift card. No account is needed.
• A gift card can be used over more than one order until the balance runs out.
• If you're a member, your print credit is used first, then the gift card.
• Gift cards can't be swapped for cash, except where the law requires.
• Treat your gift card code like cash. If it's lost or stolen, contact us and we'll try to help, but we can't replace a balance that has already been used.

16. Featuring your print

At checkout you can tick "happy for us to feature your print". If you do, we may post photos of your finished part on our website and social media. We won't post your name or personal details. You can change your mind at any time by emailing us. We'll stop posting it and remove posts we control where we reasonably can.

17. Privacy

Our privacy page explains how we collect and handle your personal information: gyroid.com.au/privacy

18. Changes to these terms

We may update these terms from time to time. The terms on our website when you place an order apply to that order. Changes to Gyroid Members follow section 13.

19. Law

These terms are governed by the law of New South Wales. You and we agree to the jurisdiction of the courts of New South Wales.

20. Contact

Email: info@industrialpw.com.au
Phone: 0456 882 149
Website: gyroid.com.au